@InProceedings{Hall1995,
  author    = {Jane Hall and Ina Kathrin Schieferdecker and Michael Tschichholz},
  booktitle = {Integrated Network Management IV, Proceedings of the Fourth International Symposium on Integrated Network Management, Santa Barbara, CA, USA, 1995},
  title     = {User/customer requirements on teleservice management},
  abstract  = {This paper examines some of the issues arising from customer requirements concerning the management of end-to-end services and guaranteed end-to-end quality of service. The implications of supporting the desired management capabilities both horizontally (inter-domain cooperative management) and vertically (from the service to the network elements) are discussed using as examples work currently being undertaken in two complementary projects.},
  doi       = {10.1007/978-0-387-34890-2_13},
  pages     = {143--155},
  publisher = {Springer Science and Business Media},
  type      = {conference},
  year      = {1995}
}